From 30th March 2019, we now offer Telehealth services for those who are unable to attend our clinic in person for physiotherapy treatment.
Covid-19 pandemic has presented us with an unprecedented challenge. Australians are being asked to take measures that we’ve never had to before, and you may be wondering how this affects your physiotherapy treatment.
We at PhysioFit Berwick, continue to offer quality care for our patients and there are many things we are doing as professionals to minimise risk of exposure through rigorous hygiene practices and patient screening to keep you and our staff safe.
Subject to our screening processes you are still welcome to come in for your treatment. However, if you are unable to attend your treatment in person you may like to consult with us via Telehealth.
Telehealth uses digital technology that’s readily available on your computer, tablet or phone, to receive treatment from our physio. It is safe and effective, and our physios are trained to delivery telehealth consultations.
How to book?
Please just call and speak to our friendly reception staff by phoning 9707 4452. Alternatively you may send an email request to firstname.lastname@example.org and we will contact you to schedule your appointment.
How does the appointment work?
In preparation for your appointment, you will need to have access to a device which runs a camera; preferably your computer, laptop or tablet (mobile phone is possible but not recommended). It would be beneficial to setup your device where you have some room behind you to allow movement and to enable the physio a view of your whole body (about 3-4m2 if possible).
At the time of your appointment, the physiotherapist will send you an email invitation with easy to follow instructions of how to connect via Coviu, our software provider.
How do I pay?
Currently we can accept payment by direct debit or by credit card phone payments.
We are in the process of looking into further payment options.
THIRD PARTY BILLING INFORMATION:
The Australian Physiotherapy Association (APA) is working hard behind the scenes to advocate for funded telehealth services with third-party billpayers. We will endeavour to keep you updated as soon as we have further information….
WorkCover: Yes, telehealth services are fully covered through WorkCover.
TAC: Awaiting confirmation.
Medicare: Yes, awaiting further clarification (possibly for EPC plans for chronic disease management where a GP management plan and team care arrangement is in place).
DVA (Veteran’s Affairs): Yes, awaiting clarification.
Private Health Insurance: Yes. Please see media release below from Private Health Australia on 26th March 2020…
Private health funds are fast tracking access for members to tele-physiotherapy consultations while Australians’ movements are restricted by the COVID 19 pandemic.
Private Healthcare Australia Chief Executive Dr Rachel David said the primary focus of health funds was to meet the needs of the community and their members and there was evidence that individual telehealth consultations with physiotherapists were effective.
“Earlier this week we announced that telehealth consultations with psychologists would be covered by health funds and we are continuing to explore other options to support our members during what is a very stressful and uncertain time,” said Dr David.
Australian Physiotherapy Association National President Phil Calvert said, “Physio telehealth has been used in a variety of settings for some time. It is safe, it is effective and it is the right thing to do to reduce infection rates in our communities. We thank PHA and its members for getting on board so quickly to help us do our bit to keep Australians moving and pain free from the safety of their own homes.”
Several private health funds have agreed to provide benefits for individual (one on one) physiotherapy teleconsultations where:
- The customer is undergoing an existing course of treatment and the customer has seen the physiotherapist over the past six months, or
- For new patients, the tele-physiotherapy service has been recommended by their general practitioner or relevant medical specialist, and
- The primary condition being treated is one of:
- Post orthopaedic surgery rehabilitation (e.g. Total hip or knee replacement)
- Chronic musculoskeletal condition (e.g. osteoarthritis)
- Cardiac rehabilitation
- Pulmonary rehabilitation, or
- pelvic floor muscle training,
- The service is delivered before 30 September 2020, and
- The service is undertaken in accordance with Australian Physiotherapy Association guidelines.
Health funds will provide coverage for teleconsultations provided by physiotherapists from Tuesday 14 April 2020 subject to the conditions listed above.
Health fund members should check with their health fund to see if they will cover tele-physiotherapy consultations. Some funds may impose additional conditions.
Initially benefit payments will be on production of a receipt from the provider. Patients will have to pay the provider for the consultation and then claim the benefit through their health fund.
Claiming systems and health funds’ processes are not set up to deliver benefits for telehealth services automatically as is possible with face to face services. Claiming systems, PHA, professional associations and individual funds are working to address the system issues as quickly as possible.
For more information visit: https://www.privatehealthcareaustralia.org.au/australian-health-funds-announce-tele-physiotherapy-consultations/