From 30th March 2019, we now offer Telehealth services for those who are unable to attend our clinic in person for physiotherapy treatment.
Covid-19 pandemic has presented us with an unprecedented challenge. Australians are being asked to take measures that we’ve never had to before, and you may be wondering how this affects your physiotherapy treatment.
We at PhysioFit Berwick, continue to offer quality care for our patients and there are many things we are doing as professionals to minimise risk of exposure through rigorous hygiene practices and patient screening to keep you and our staff safe.
Subject to our screening processes you are still welcome to come in for your treatment. However, if you are unable to attend your treatment in person you may like to consult with us via Telehealth.
Telehealth uses digital technology that’s readily available on your computer, tablet or phone, to receive treatment from our physio. It is safe and effective, and our physios are trained to delivery telehealth consultations.
How to book?
Please just call and speak to our friendly reception staff by phoning 9707 4452. Alternatively you may send an email request to firstname.lastname@example.org and we will contact you to schedule your appointment.
How does the appointment work?
In preparation for your appointment, you will need to have access to a device which runs a camera; preferably your computer, laptop or tablet (mobile phone is possible but not recommended). It would be beneficial to setup your device where you have some room behind you to allow movement and to enable the physio a view of your whole body (about 3-4m2 if possible).
At the time of your appointment, the physiotherapist will send you an email invitation with easy to follow instructions of how to connect via Coviu, our software provider.
How do I pay?
We can accept payment by Stripe (secure online payment system), or by direct debit or credit card phone payments.
THIRD PARTY BILLING INFORMATION:
The Australian Physiotherapy Association (APA) has been working hard behind the scenes to advocate for funded telehealth services with third-party billpayers, and we are pleased to announce the following bill-payers which will fund Telehealth services…
WorkCover: Yes, fully covered telehealth services.
TAC: Yes, fully covered telehealth services.
Medicare: Yes, fully covered with an EPC plan from the GP for chronic disease management, available to use from 1/4/2020 to 30/9/2020.
DVA (Veteran’s Affairs): Yes, fully covered and available to use from 1/4/2020 to 30/9/2020.
Private Health Insurance: Yes, available from 14th April 2020 until 30/9/2020. Health fund members should check with their health fund to see if they will cover tele-physiotherapy consultations as some funds may impose additional conditions.
During this period, HICAPS has enabled key entry to process benefits over the phone (i.e. processing with manual entering of membership number). The balance of the account can also be paid over the phone with credit card, by direct debit or with Stripe (see above).