General account payment information
Please note that payment is required at the time of consultation for all services. We are unable to issue accounts to a third party unless that third party is a business (e.g. an employer) with a previously approved agreement. We can, however, accept credit card payments over the phone. For those with an approved Workcover or TAC claim, accounts are forwarded directly to the relevant employer or insurance company (also see below).
Private Health Insurance Rebates
All PhysioFit Berwick providers are registered with the relevant organisation or representative body for their profession, such as the Physiotherapy Registration Board. As such, if your private health insurance policy covers that particular service, then you will be entitled to a rebate. We also offer a HICAPS facility that allows immediate lodgement of private health fund claims.
To find out your exact entitlement in advance you will need to contact your private health insurance company.
Medicare EPC
The Medicare allied health and dental care initiative allows chronically ill people who are being managed by their GP under a Chronic Disease Management (CDM) plan access to Medicare rebates for allied health services.
If you have been issued with a Medicare EPC referral from your GP, then PhysioFit Berwick can bulk bill your services (up to five services per calendar year) to Medicare. Our HICAPS facility also allows immediate lodgement of Medicare Easyclaims.
The Enhanced Primary Care (EPC) program was introduced in 1999 to encourage multidisciplinary care and improve the management of chronic disease. In July 2004 the Federal Government introduced Allied Health Medical Benefits Schedule items to the program. These items were designed to improve care of patients with chronic conditions and complex care needs by funding a limited number of allied health services for patients in the EPC program.
If you have an EPC referral, this must be presented at the time of your first consultation. Note that we are, unfortunately, unable to bulk bill unless we have the referral.
To help make this process more efficient, we encourage all Workcover claimants to provide details of their claim prior to coming in for their first treatment. Our friendly reception staff can assist with this process. Our HICAPS facility will also allow you to directly lodge workers compensation claims via the terminal, which are then sent to WorkSafe for assessment.
Click here to visit the WorkSafe Victoria website for more information about making a claim.
Click here to learn more about how to claim.
Click here to learn more about the TAC medical excess.
For the purposes of claiming your treatment expenses at PhysioFit Berwick, our staff will need to contact TAC to ensure that your claim has been approved. Therefore, it is important that you provide us with your TAC Claim Number, accident date, and if possible, your TAC case manager.
For patients not admitted to hospital, you will also need to provide written confirmation from the TAC that you have reached your medical excess (or verbally confirm with a TAC representative) and that your claim has been approved. Until confirmation is provided, patients are liable for the cost of their treatment. For patients admitted to hospital as an inpatient as a result of an accident, then the excess is automatically waived and you do not need to provide this letter; however we will still need to contact TAC to ensure that your claim has been approved.
Please note that for white card holders, your referral must indicate the specific injury / body part that requires treatment. Referrals are valid for 12 months, after which time you will need to obtain a new referral before we can continue providing treatment.